Jim Turner of Customer Thermometer has been a loyal and cheerful member since the beginning and we finally managed to bombard him with some silly questions to see what makes him tick!
Jim, can you tell us what on earth a customer thermometer is?
A Customer Thermometer is the best way to get instant feedback from your customers. Everyone hates long surveys, and nobody fills them in any more. So we’ve created the antidote. It’s a bit like Instagram or Facebook likes, but sits within emails companies send from their helpdesks or CRM systems. Customers click to give their feedback and we can track it and ping it into workflows and create all sorts of actionable insight. We’ve got some amazing customers, from the big boys like Facebook, IBM and Pepsi, through to amazing niche companies, like one who makes beautiful chairs in Colorado, and another who runs a children’s circus skills company in Sydney. We’re used in over 140 countries and growing like crazy as companies look for better ways to get feedback (in a way customers enjoy!).
Have you always been a tech-y/computer-y/graphic designer-y person?
I’m afraid I’m not any of those useful things, I just high-five people and hand out biscuits but to answer your question, no, not really. I got my first job in the digital world when I was about 30 in a company called Madgex working with some incredibly talented and brilliant folks and I loved it. Since then it’s just snowballed and I’ve been lucky enough to work with and lead some amazing businesses over the last 10 years, helping them get the best from their people and platforms and making sure the operational engine is singing with efficiency.
What’s your ultimate party anthem?
Peanut Butter Jelly - Galantis
Where did you grow up?I grew up mostly in Brighton. I moved here from Kidderminster which is a very small town outside Birmingham. I went to Brighton university and did an art degree which kept me here.
We’ve noticed you have a fair few tattoos, are there any stories behind them?The first tattoo I got was when I was 15 from an infamous place called Wizard of Ink literally over the road from here. They were clearly a good choice as the shop sign had a typo in it… the tattoo was a celtic knot on my arm but the knot bits didn’t join up. It was really terrible but I loved it and it’s been all go since then with a new one coming soon!
So you have previously mentioned that you do some work with the 12 step recovery programme - helping people with drugs and alcohol problems. What’s the greatest lesson this type of work has taught you?You never know what personal battles people face everyday, so be kind.
Who or what is the light of your life?My daughter, Gracie. She’s an absolute delight and the greatest kid in the world. She has been the light of my life since she was born.
What have you enjoyed the most about PLATF9RM?It’s the people, it’s the buzz, it’s the culture of it. There’s always something going on. It’s a great and motivating distraction when I need it but you can always put on your headphones and get on with stuff. I need that vibrancy around me to be inspired and the team here are just the best. cough cough Jessica
If you were a chocolate bar what would you be?Hmmm, a massive bar of Cadbury's fruit and nut?... but when push comes to shove it’s a pack of wine gums every time.
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